Type Full Time
Location : San Jose, CA
Primary Job Responsibilities
Join the team that has built market-leading Search, Advertising, & Publishing platforms! eBay is looking for a very talented and motivated business analyst/project manager to join its Advertising & Internet Marketing technology team to develop new application features that enables Advertising, Publishing & SEM. The business analyst will manage the resources of a highly diverse and skilled development team and serve as a functional bridge between ongoing technology needs and the core business to design, build and support complex, world-class business systems for a fast-paced group. This position works closely with both business users and technologists to develop innovative solutions, and translate product and business requirements into flexible platforms.
• Work with the business to clearly define requirements for new and existing technology platforms and manage requests to the given timeline.
• Work with existing BSA's to manage the Advertising/Publishing technology platform, balancing multiple concurrent projects and the development resources of a diverse team of 15+
• Coordinate scoping efforts with platform, architect, marketing analysts and BA/development leads.
• Identify, track and manage project issues, risks and action items. Develop project plan, test plan and related project management documents as needed and communicate risks in a timely manner.
• Drive requirements gathering and definition for expansion of platform to new business models.
• Drive requirements and development issues and timelines, as well as dive into data and product issues from a technical perspective.
• Coordinate and manage the overall quarterly planning and roadmap cycle with as well as provide timely and audience-specific status reports to key stakeholders at all levels.
Job Requirements
• Exceptional analytical and problem solving skills, and experience applying these skills to resolve application design considerations and technical issues.
• Strong communications skills and the ability to work well with other departments and varying levels of management.
• Ability to communicate technical issues/limitations/etc to a non-technical audience
• Strong technical skills and ability to work with junior and senior level developers on data driven projects and complex technical solutions.
• Minimum of 3-4 years experience working in a custom development environment and/or data warehousing/java/php implementation
• Minimum of 2 years working a team of project managers and/or business analysts.
• Intermediate SQL skills are required and experience with Microstrategy is a plus.
• Ability to function effectively in a fast paced environment and manage continuously changing business needs.
• Experience working with Internet Marketing, Search, Advertising, or Publishing a plus.
Basic Qualifications :Bachelors degree or equivalent
Friday, June 19, 2009
Thursday, June 18, 2009
Sr. Manager, CS Data Architecture
Type: Full Time
Req# 33120
Location : San Jose CA
This position will manage a team of resources responsible for the data architecture and data governance policies and standards across Customer Service applications and reporting systems, including:
• Document the data architecture and environment in order to maintain a current and accurate view of the larger data picture, including mapping of data sources, data movement, interfaces, and analytics.
• Develop data governance framework, clearly identifying roles and responsibilities of technology and business teams. Includes processes for governing the identification, collection, and use of CS metadata; take steps to assure metadata accuracy and validity.
• Serve as central ‘source of truth’ regarding data meanings at data element and entity levels. This covers physical, logical data models, as well as in the reporting object and business glossary level. Continually monitor for creation of new data objects across CS systems.
• Select tools to support CS’s data management goals, leveraging available metadata technology at eBay.
• Work closely with the Siebel project team, application architects, enterprise data architects and data warehouse team to ensure consistency in data definitions and data usage across systems and tools used by the global CS organization.
• Serve as gatekeeper for creation of new data objects, or extensions or modifications of existing ones. Work with business and subject matter experts to define and control lists of values and hierarchies for key entities, such as contact drivers, status codes, etc.
• Drive alignment across cross-functional teams on data governance and taxonomy – globally and across CS applications.
• Align CS data architecture with existing enterprise data architecture and design solutions laying foundation for an Enterprise CRM.
Requirements:•
• A Bachelor’s degree in computer science or a related field is highly desired. Masters is preferred.
• 10+ years work experience as a data or information architect, preferably with Call Center and CRM systems.
• 5+ management experience, including proven experience building and managing high-performing teams.
• Experience working with a global development team, as well as managing fulltime and contracting resources.
• Knowledge of the following Siebel modules (Analytics, Case Management, Call Center) and underlying data models.
• Deep knowledge of best practices through relevant experience across data-related disciplines and technologies, particularly for enterprise-wide data architectures, data management, data governance and data warehousing.
• Hands-on experience with data architecting, data mining, large-scale data modeling, and business requirements gathering/analysis, including translating business needs into enterprise architecture requirements.
• Strong familiarity with data management tools, including enterprise repository tools, data modeling tools, data mapping tools, and data profiling tools.
• Able to lead/drive teams to consensus decisions on complex business and technical data challenges
• Ability to adapt quickly in a rapidly changing dynamic environment
• Detail oriented with excellent follow through.
• Excellent verbal and written communication skills
Req# 33120
Location : San Jose CA
This position will manage a team of resources responsible for the data architecture and data governance policies and standards across Customer Service applications and reporting systems, including:
• Document the data architecture and environment in order to maintain a current and accurate view of the larger data picture, including mapping of data sources, data movement, interfaces, and analytics.
• Develop data governance framework, clearly identifying roles and responsibilities of technology and business teams. Includes processes for governing the identification, collection, and use of CS metadata; take steps to assure metadata accuracy and validity.
• Serve as central ‘source of truth’ regarding data meanings at data element and entity levels. This covers physical, logical data models, as well as in the reporting object and business glossary level. Continually monitor for creation of new data objects across CS systems.
• Select tools to support CS’s data management goals, leveraging available metadata technology at eBay.
• Work closely with the Siebel project team, application architects, enterprise data architects and data warehouse team to ensure consistency in data definitions and data usage across systems and tools used by the global CS organization.
• Serve as gatekeeper for creation of new data objects, or extensions or modifications of existing ones. Work with business and subject matter experts to define and control lists of values and hierarchies for key entities, such as contact drivers, status codes, etc.
• Drive alignment across cross-functional teams on data governance and taxonomy – globally and across CS applications.
• Align CS data architecture with existing enterprise data architecture and design solutions laying foundation for an Enterprise CRM.
Requirements:•
• A Bachelor’s degree in computer science or a related field is highly desired. Masters is preferred.
• 10+ years work experience as a data or information architect, preferably with Call Center and CRM systems.
• 5+ management experience, including proven experience building and managing high-performing teams.
• Experience working with a global development team, as well as managing fulltime and contracting resources.
• Knowledge of the following Siebel modules (Analytics, Case Management, Call Center) and underlying data models.
• Deep knowledge of best practices through relevant experience across data-related disciplines and technologies, particularly for enterprise-wide data architectures, data management, data governance and data warehousing.
• Hands-on experience with data architecting, data mining, large-scale data modeling, and business requirements gathering/analysis, including translating business needs into enterprise architecture requirements.
• Strong familiarity with data management tools, including enterprise repository tools, data modeling tools, data mapping tools, and data profiling tools.
• Able to lead/drive teams to consensus decisions on complex business and technical data challenges
• Ability to adapt quickly in a rapidly changing dynamic environment
• Detail oriented with excellent follow through.
• Excellent verbal and written communication skills
Monday, June 15, 2009
Business Systems Analyst 3
Location : San Jose CA
Type : Full Time
Req# 33269
Primary Job Responsibilities
As a member of eBay’s global Customer Service (CS) infrastructure team, the Business Systems Analyst (BSA) will help define the strategy, priorities and roadmap for Customer Service systems. The BSA will work closely with project management teams, CS Operations, and Product Development throughout the lifecycle of large scale systems implementations. Emphasis will be on the planning, analysis and design phases of a project. The BSA will also be expected to play a leading role in the implementation of large scale software packages. Potential areas of focus are:
• Act as a liaison to the CS Operations, Site business units, and development organizations, aligning requirements with the delivery of strategic objectives
• Facilitate requirements and facilitate meetings to understand and collect product, business and technical needs
• Proactively identify issues concerning technical limitations and key product requirements
• Maintain and manage relationships with inside/outside vendors and consultants
• Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible
• Ensure new processes are transitioned to appropriate owners for ongoing support and processes are adopted into CS environments where appopriate
• Assist in the project management of new programs
• Ensure alignment of projects and requirements to strategic objectives
Job Requirements
• 5+ years of Business Systems Analyst experience and 3+ years of Program/Project Management experience
• Strong background in business systems analysis throughout the product development life cycle:
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Ability to understand and challenge technical proposals
• Ability to develop product requirement documents, functional documents, and with use cases
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
• Good project management background with a focus on the product development lifecycle
• Subject matter expertise in one or more of the following areas is highly desirable: Content Management, IVR/telephony, contact management (cases, routing, blending)
• Demonstrated:
• Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
• Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
• Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
• Ability to prioritize and re-prioritize as events warrant
• Ability to work across group boundaries and forge cross-functional relationships
• Vendor management
• Experience with:
• Cost/Benefit analysis
• Large system implementations, specifically ERP contact systems
• Vendor package software, configuration, scope management
• Custom-designed software solutions
• Complex system interfaces
Basic Qualifications
• Strong background in business systems analysis throughout the product development life cycle:
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Ability to understand and challenge technical proposals
• Ability to develop use cases
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
• Good project management background with a focus on the product development lifecycle
• Subject matter expertise in one or more of the following areas is highly desirable: Content Management, IVR/telephony, contact management (cases, routing, blending)
• Demonstrated:
• Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
• Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
• Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
• Ability to prioritize and re-prioritize as events warrant
• Ability to work across group boundaries and forge cross-functional relationships
• Vendor management
• Experience with:
• Cost/Benefit analysis
• Large system implementations
• Vendor package software, configuration, scope management
• Custom-designed software solutions
• Complex system interfaces
Education :Bachelors Degree or Equivalen
Type : Full Time
Req# 33269
Primary Job Responsibilities
As a member of eBay’s global Customer Service (CS) infrastructure team, the Business Systems Analyst (BSA) will help define the strategy, priorities and roadmap for Customer Service systems. The BSA will work closely with project management teams, CS Operations, and Product Development throughout the lifecycle of large scale systems implementations. Emphasis will be on the planning, analysis and design phases of a project. The BSA will also be expected to play a leading role in the implementation of large scale software packages. Potential areas of focus are:
• Act as a liaison to the CS Operations, Site business units, and development organizations, aligning requirements with the delivery of strategic objectives
• Facilitate requirements and facilitate meetings to understand and collect product, business and technical needs
• Proactively identify issues concerning technical limitations and key product requirements
• Maintain and manage relationships with inside/outside vendors and consultants
• Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible
• Ensure new processes are transitioned to appropriate owners for ongoing support and processes are adopted into CS environments where appopriate
• Assist in the project management of new programs
• Ensure alignment of projects and requirements to strategic objectives
Job Requirements
• 5+ years of Business Systems Analyst experience and 3+ years of Program/Project Management experience
• Strong background in business systems analysis throughout the product development life cycle:
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Ability to understand and challenge technical proposals
• Ability to develop product requirement documents, functional documents, and with use cases
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
• Good project management background with a focus on the product development lifecycle
• Subject matter expertise in one or more of the following areas is highly desirable: Content Management, IVR/telephony, contact management (cases, routing, blending)
• Demonstrated:
• Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
• Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
• Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
• Ability to prioritize and re-prioritize as events warrant
• Ability to work across group boundaries and forge cross-functional relationships
• Vendor management
• Experience with:
• Cost/Benefit analysis
• Large system implementations, specifically ERP contact systems
• Vendor package software, configuration, scope management
• Custom-designed software solutions
• Complex system interfaces
Basic Qualifications
• Strong background in business systems analysis throughout the product development life cycle:
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Ability to understand and challenge technical proposals
• Ability to develop use cases
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
• Good project management background with a focus on the product development lifecycle
• Subject matter expertise in one or more of the following areas is highly desirable: Content Management, IVR/telephony, contact management (cases, routing, blending)
• Demonstrated:
• Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
• Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
• Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
• Ability to prioritize and re-prioritize as events warrant
• Ability to work across group boundaries and forge cross-functional relationships
• Vendor management
• Experience with:
• Cost/Benefit analysis
• Large system implementations
• Vendor package software, configuration, scope management
• Custom-designed software solutions
• Complex system interfaces
Education :Bachelors Degree or Equivalen
Monday, June 8, 2009
Sr Product manager Search
Type: Full Time
Location : South San Francisco, CA (Shopping.com)
Requisition No. 31036BR
Primary Job Responsibilities
Define key product metrics that quantify search relevance and quality, and monitor search improvements over time.
Collect and analyze data on users search behavior and patterns, and identify areas for improvement.
Collaborate with the global business and product teams across 7 countries to identify market-specific needs and create a global product vision.
Work with cross-functional teams to develop product requirements balancing business needs with engineering trade-offs.
Define and evangelize the search technology roadmap.
Track industry trends and perform competitive benchmarks on best practices for web and vertical search technologies.
Work closely with the research and engineering teams to design solutions for search engine problems and develop project specifications around these concepts.
Collaborate with engineering, QA, OPS, and project management throughout the entire development lifecycle from inception to launch
Job Requirements
BA/BS in Computer Science or related field. MBA preferred.
4+ years of product management experience building internet or enterprise products
2+ years of hands-on software engineering experience
Good understanding of search engines and algorithms is a HUGE plus
Exceptional analytical skills
Familiarity with linguistics and foreign languages is a plus.
Self-motivation, independence and ability to prioritize critical tasks
Strong written, verbal, and presentation skills
Education:Bachelors Degree Required
Location : South San Francisco, CA (Shopping.com)
Requisition No. 31036BR
Primary Job Responsibilities
Define key product metrics that quantify search relevance and quality, and monitor search improvements over time.
Collect and analyze data on users search behavior and patterns, and identify areas for improvement.
Collaborate with the global business and product teams across 7 countries to identify market-specific needs and create a global product vision.
Work with cross-functional teams to develop product requirements balancing business needs with engineering trade-offs.
Define and evangelize the search technology roadmap.
Track industry trends and perform competitive benchmarks on best practices for web and vertical search technologies.
Work closely with the research and engineering teams to design solutions for search engine problems and develop project specifications around these concepts.
Collaborate with engineering, QA, OPS, and project management throughout the entire development lifecycle from inception to launch
Job Requirements
BA/BS in Computer Science or related field. MBA preferred.
4+ years of product management experience building internet or enterprise products
2+ years of hands-on software engineering experience
Good understanding of search engines and algorithms is a HUGE plus
Exceptional analytical skills
Familiarity with linguistics and foreign languages is a plus.
Self-motivation, independence and ability to prioritize critical tasks
Strong written, verbal, and presentation skills
Education:Bachelors Degree Required
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