Friday, October 23, 2009

Manager - Quality Engineering

Type : Full Time
Location : eBay San Jose CA
Req # 35614 BR
To Apply Send your resume to : tdiwan@ebay.com

Primary Job Responsibilities

Defining, implementing, and maintaining best-of-class processes, procedures, and tools to enhance quality engineering processes and productivity

Driving measurable change in the company’s product and code quality

Resource allocation, capacity planning, scheduling, risk management, issue resolution and productivity metrics tracking

Mentoring and leading their team locally or geographically spread to deliver features and updates to the site on schedule while achieving high quality objectives

Performance reviews, compensation, career planning and recruiting new talent as required to manage varying work load

Influence development managers and architects to insure that appropriate levels of quality and testability is built-in to the design and code

Job Requirements

The ideal candidate will have extensive experience with the architecture and quality of high volume, real-time transactional systems and possess detailed knowledge of software development best practices

5+ years experience in leading engineering and quality teams

10+ years hands-on experience in requirements analysis, design, coding, and unit testing of scalable, distributed, multi-tiered, fault-tolerant applications in Windows and UNIX environments.

3+ years experience in working on high-volume web / eCommerce capabilities

3+ years object-oriented design methodology and application development in Java and J2EE, including servlets, JS, JDBC.

Expertise required in design and implementation using relational databases (prefer Oracle).

Exposure to Ajax technologies desired.

Strong experience in managing offshore teams and bringing out their best potential/efficiency irrespective of their geographical location

Basic Qualifications

Outstanding presentation and written skills as well as the ability to deal effectively with both technologists and business representatives


Proven results-oriented person with a delivery focus.

Good time management and ability to work on concurrent assignments with different priorities

Ability to facilitate cross functional team communications

Self-motivated, able to work independently and be able to thrive in a multifaceted fast-paced development environment

Excellent abilities to make sound decisions within a short timeframe


Education BSCS or BSEE or Other Related 4yr Technical Degree

Thursday, October 22, 2009

Principal Engr, Automation Optimization

Type: Full Time
Location : San Jose
Req # 35467
To Apply Send your resume to tdiwan@ebay.com

Primary Job Responsibilities

At eBay, our goal is to deliver high quality software that exceeds our customers' expectations.
Excellence in automation is key to delivering high quality with confidence.

This is a unique position that will wield significant influence on the course of automation at ebay. The successful candidate will be passionate about driving excellence in ebay's user -level automation specifically striving for : 1) automation 'capability" with high relevance to user experience and site live traffic patterns 2) High re-usability and low maintenance costs 3) Leveragability at all points in the development life cycle 4) Robustness 5) Optimized bug yield 6) Automation suites that can be dynamically composed to meet a wide range of test regression requirements as those requirements emerge.

The engineer in this position will be a vital member of the automation team who will work extensively within the functional test groups to optimize how automation is developed, used and maintained. Engineer may be asked to deliver training on select automation topics to drive and encourage best practices. The engineer will use this experience "in the field" to drive improvements in the automation frameworks developed and maintained by the automation team.

Job Requirements

The successful candidate will be very competent at conventional code coverage analysis using tools such as EMMA, as well as leveraging all sources of data in the quality ecosystem such as site traffic patterns, browser and OS demographics, defect and change trends in the ebay site code base, etc. Strong interpersonal and communication skills required (verbal and written)

Basic Qualifications

Prior experience in Data Mining and Data Analysis
Demonstrated ability to both establish and optimize software testing processes
Experience in creating user-level automation for product testing
Competence in Java

Education
Masters Degree or Equivalent

Wednesday, October 21, 2009

Call Center Training & Quality Manager

Requisition No. 32693BR
Category Customer Support
Work Location StubHub San Francisco
Type : Full Time

Primary Job Responsibilities
The Call Center Training & Quality Manager will report to the Director of Customer Service at StubHub and sit on the Customer Service leadership team. This individual will be responsible for providing leadership to the StubHub CS Operations team consisting of training, quality assurance, and executive customer care (handling escalated customer complaints).

The ideal candidate will be an inspirational leader capable of working with a diverse group of management styles and guide them in support of the customer service department. This individual will be responsible for understanding the unique business needs of StubHub and managing a small team of customer service professionals in support of call centers across the country.

This person will also be a champion of the customer and try to capture that voice of the customer and provide actionable feedback to people in the department and at the company.

Job Requirements
The ideal candidate will have 10+ years of Call Center experience, with minimum 8 years as a manager or director. Additionally, prior experience in training is a plus. This includes: Excellent understanding of training best practices and experience with content creation and presentation
Experience in eCommerce, large consumer branding, or technology organizations is highly desirable. In addition, a successful candidate will have: Management presence -- a successful track record partnering with a team delivering superior business results, adaptability, flexibility, collaborative and results driven, sense of humor and ability to maintain calm. Ability to roll with and drive change in a fast-paced environment

• Act as a strategic thought partner to the StubHub CS leadership team to help build a stronger functional organization capable of enhancing the performance of our business.
• Oversee the day-to-day operation of staff (spread across 3 different sites)
• Serve as final arbiter on training and quality assurance issues that arise.
• Responsible for overseeing recruitment and hiring in department, as well as addressing staffing needs.
• Works with each of the supervisors and managers to help develop their departments as well as forecast if additional hiring is necessary
• Must work with CS Director to set goals for Ops team as well as assist with setting departmental goals
• Identifies strengths and weaknesses within the department as well as in the managers to help coach department and personnel
• Works with technology and product development to insure adequate tools are developed to address day to day needs of the department
• Provides coaching to help employees understand how their actions impact the customers and what process or coaching improvements will positively impact those customers
• Personal passion about delivering on customer commitments. Providing the optimal customer experience and understanding how to build a team to obtain that experience.
• The ability to think and act strategically while delivering operational excellence across a call center environment
• Excellent interpersonal skills; ability to work with all levels in the organization
• Excellent oral and written communication
• Strong organizational and project management skills
• SharePoint experience preferred
• BS/BA or equivalent, MBA a plus

Education Bachelors Degree or Equivalent

Thursday, October 15, 2009

Manager, Product Management 3

Location : Pay pal San Jose CA
Type: Full Time
To Apply: Send your resumes to tdiwan@ebay.com


Primary Job Responsibilities
At PayPal, we’re laser-focused on creating better ways for consumers and merchants to pay and get paid. Putting customers’ needs first, coupled with a “challenger” mindset, we’re redefining the payments category through product, marketing, and service delivery innovation. PayPal is not for everyone. To re-invent a category, we need creative, courageous individuals who challenge conventional wisdom and are fired up about new and better ways to deliver for the customer.

The North America Consumer Products team is seeking an experienced Senior Product Manager to help make PayPal the #1 payment method for online purchases. This will entail making customers aware of PayPal at checkout and enhancing both the checkout value proposition and end-to-end experience. Possible solutions may include, but are not limited to, the provision of product search, purchase protection, gift cards, incentives/coupons, tracking and enhanced checkout flows. This position’s ultimate goal is to get customers to use PayPal wherever PayPal is accepted.

The successful candidate will:

• Understand online shoppers and their needs; prioritize the segments where PayPal can --and will-- win.
• Develop innovative solutions that drive consumer satisfaction (NPS) and usage (number of transactions and average purchase volume)
• Define compelling value propositions and product messaging
• Have a continuous improvement mindset; champion a test-and-learn approach (test, learn, rollout... repeat)
• Gather and prioritize requirements for the NA Checkout product roadmap
• Lead development and oversee implementations of go to market strategies
• Be the P&L owner for all consumer checkout products
• Partner with Finance to develop 1-year and 3-year forecast, and manage the business to plan
• Partner with Risk and Transaction Economics teams to manage expenses
• Partner with Marketing and Customer Service to drive product adoption, activation and engagement.
• Develop and launch consumer PayPal purchase protection
• Improve our current shopping platform (“PayPal Shopping”)
• Position Turbo Checkout (TXO)
• Help identify and drive the ideal consumer checkout experience and implementation of marketing requirements.
• Manage four direct reports (3 Senior Managers, 1 Manager)
• Present your vision, key strategies, initiatives and results to senior PayPal and eBay leadership

This position provides a terrific opportunity for an experienced product manager to take PayPal’s core business to the next level in PayPal’s largest market. You’ll be at a place where your ideas spark action, where you are empowered to drive your ideas into reality.

Job Requirements
This individual must be an exceptional strategic thinker with a broad and deep understanding of trends and technologies in financial services, payments, the Internet and ecommerce. Required skills and experience include:

* 8 – 12 years work experience in product strategy, product management, or product development in payments and/or retail

* Significant experience with and understanding of existing and emerging internet technologies, major web developments and retail/shopping trends

* Great consumer mindset and advocate – must absolutely “get” and care for what drives consumers

* Strong strategic analysis and strategy development skills, including data-driven market, competitive and customer needs analysis, and development of effective presentations

* Excellent executive presence, including ability to build credibility with and effectively influence senior executives from a variety of disciplines

* Effective team leadership skills and a passion and talent for developing and mentoring team members

* Vision, passion and a deep belief in the power of technology and great product value and design to transform markets and customer behaviors

* Must be able to work effectively across the matrix at all levels in the organization

* Must be effective at making decisions and brokering trade-offs

* Must be an innovative thinker who thrives when working on green field opportunities.

* Strong results-orientation 100% non-negotiable.

* Big bonus: Sense of humor and authentic personality & leadership style


Basic Qualifications


MBA or equivalent

Thursday, October 1, 2009

Software QA Engineer 4 --Performance Engineer

Type: Full Time
Location: San Jose CA
Req # 35212
To Apply : Send your resumes to tdiwan@ebay.com

Primary Job Responsibilities
End-user experience is of utmost importance in e-commerce and directly affects the profitability of the business. Hence fast response time is a customer expectation for the transactions made on eBay websites. The Sitespeed performance engineer is expected to continuously assess the end-user experience by measuring and monitoring the Sitespeed related metrics such as latency. The successful candidate will devise measurement frameworks for eBay site speed and then apply sound performance engineering principles to analyze the data. She/he will identify the root causes leading to higher response times and degraded performance. He/She will also study page weights and javascript execution times. Measurements will be undertaken in production as well as laboratory controlled environments.

Job Requirements

* Use of web performance measurements tools such as Keynote and/or Gomez

* Experience in performance engineering (not limited to testing) concepts

* Identify the various components in the total end-to-end delay budget and provide insights to optimize each component.

* Analysis of page layout and web page elements and their effects on rendering latency

* Characterization of javascripts, css, and other web page elements

* Devising of frameworks to measure web page latency

* Understanding the impact of network and back end services on page latency

* Performance modeling and analysis of web traffic on e-commerce sites

* Modeling system behavior and study perturbations under different conditions

* Work under very tight schedules and uncertainty


Basic Qualifications

* MS/PhD in Computer Science/Engineering with 12+ years of experience or equivalent in internet industry

* 8+ years in performance engineering - profiling, modeling, analyzing, identifying bottlenecks, proposing and proto typing remedies, etc.

* 5+ years of experience in Java technologies applied to e-commerce

* Experience designing web pages and e-commerce sites

* MS Windows and multiple flavors of Unix and Linux systems

* Java, C/C++, Ruby, PHP, Python, and other high level languages

* HTML 1.1, CSS, Javascript, servlets, and Java Server Pages

* Must be experienced using tools like KITE, YSLOW, network analyzers, Silk, LoadRunner and similar performance tools

* Experience in automating performance measurement tools and generating report

* Proficiency in network protocols like TCP/IP, DNS, and LDAP

* Proficiency in Apache, Tomcat, IBM WebSphere, JRockit, Oracle Databases

* Must have used IBM tools like Memory Analyzer, Thread Dump Analyzer, Core Analyzer, and be able to interpret Java garbage collection logs.


Education
Masters Degree or Equivalent

Principal Engineer, Performance Engr

Type: Full Time
Location: San Jose CA
Req # 35213
To Apply : Send resumes to tdiwan@ebay.com

Primary Job Responsibilities
Principal Performance Engineering position will contribute to the performance analysis of complex, multi-tier distributed software applications. Candidate will be a self starter who will serially add new areas to bring under the purview of Performance Engineering. Will work with the Dev and QA engineers, DBA, and Operation teams to analyze application features and their impact on the performance of the overall system. Must be able to smell performance issues at design time and articulate early in order to influence product design. Must be able to work independently to define highly relevant test cases and be able to execute the tests along with providing accurate analysis of the test results. Must have a strong modeling background and be able to translate production traffic logs into traffic generator models. Be able to apply statistically rigorous analysis to the measurements and localize performance issues back to the code.

Job Requirements

*Web application load and performance testing with open source tools such as JMeter, Grinder and COTS tools such as Silk Performer or LoadRunner

*Load, Stress and Performance scenario testing under load

*Knowledge of Oracle databases, NT, and Unix/Linux from a load and performance perspective

*Executing planned testing tasks for both International Sites and US.

*Ability to communicate effectively with developers, operations, release management, and QA peers.

*Passion for performance engineering and out problems.

*Identifying project risks and making recommendations to minimize risks related to performance bottlenecks; ability to anticipate problems.

*Escalation of project issues to appropriate leadership in a timely manner.

*Knowledge of performance engineering processes.

*Propose and research tools, scripts, processes to improve L&P testing methods.

*Keep abreast of the state-of-the-art in performance engineering techniques.

*Contribute to industry and technical colloquia; represent eBay at technical events and conferences.


Basic Qualifications

*BS/BA in CS or related field, Masters/PhD CS desirable

*12+ years experience in requirements and design review and performance testing of scalable, distributed, fault-tolerant applications in NT and UNIX environments.

*Experience with Load and Performance testing techniques with J2EE, Unix systems

*Familiarity with relational databases (prefer Oracle), Unix shell scripting, XML, ISAPI, HTML, XSLT and basic NT/UNIX system administration.

*Experience with statistical packages and numerical analysis.

*Experience with QA performance tools like SilkPerformer, LoadRunner, JMeter, Grinder.

*Experience with profiling tools JProbe/JRockit, debuggers.

*Experience with Java/C++, Perl/Python assumed.

*Project experience with IBM WebSphere or other application servers a plus.

*Knowledge of connection pooling/caching/network IO/JVM/GC tuning a plus.


Education
Masters Degree or Equivalent

Principal Engineer Automation Framework and Tools Development (Performance Engineering)

Type: Full Time
Location : San Jose CA
Req # 35211
To Apply : Send Resumes to tdiwan@ebay.com

We are searching for a Senior Automation Tools Engineer to take on a cutting edge role in a new mission. Successful candidate will contribute to the design and implementation of a complex, service oriented, meta-data driven test framework for performance engineering. Must have prior experience in developing, delivering and deploying automation frameworks. Candidate will be a self starter who will serially add new areas to this framework as defined by business needs. Will work with architects and performance engineers to understand the automation needs. Must be adept at quickly generating POCs and validating new ideas. Must be able to integrate open source and COTS tools to provide a seamless end-to-end performance testing framework. Must have a strong modeling background.

Job Requirements
• Design and deployment of an automated performance test framework.
• Knowledge of performance engineering processes.
• Propose and research tools, scripts, processes to improve on methods of performance testing.
• Passion for performance engineering and out problems.
• Strong interpersonal skill and oral and written communication skills.
• Ability to communicate effectively with architects, developers, operations, release management, and QA peers.
• Knowledge of web application load and performance testing with open source tools such as JMeter, Grinder and COTS tools such as Silk Performer or LoadRunner
• Research, test & recommend vendor product offerings related to test automation.
• Develop architectural design documentation; build documentation and operational training material related to assigned projects.

Basic Qualifications
• BS/BA in CS or related field, Masters/PhD CS desirable
• 8+ years experience in architecture and design of automation frameworks and performance engineering.
• Design patterns and distributed systems
• Agile and test-driven, component-oriented iterative development practices
• Expertise with Java/C++, Perl/Python assumed.
• Experience with Load and Performance testing techniques with J2EE, Unix systems
• Experience in meta-data driven architectures
• Experience in JEE, JSP, XML, HTML/DHTML, JavaScript, Web Services, SOA and other distributed technologies and architectures
• Experience with application monitoring tools
• Experience with QA performance tools like SilkPerformer, LoadRunner, JMeter, Grinder
• Knowledge of connection pooling/caching/network IO/JVM/GC tuning a plus Experience with profiling tools JProbe/JRockit, debuggers a plusProject experience with IBM WebSphere or other application servers a plus.